Read the following ethical dilemma:
Congratulations, you got a job! Your first assignment lands you in Asia as the local director of a U.S. pharmaceutical firm. It’s a small operation, but you have big plans. You hope to segment your customers, empower your workers, implement just-in-time production, and use the balanced scorecard to keep score. You figure to double your business in the first year.
The first million-dollar shipment of your company’s new HIV-fighting drug has just been removed from the refrigerated C-130 cargo plane. It sits on the steaming tarmac, not 30 feet away, practically melting in the midday heat. Another twenty minutes, and it’s ruined.
Unfortunately, you can’t seem to clear it through customs. There is some question as to the approval process that a new product has to go through to enter the country. You’re not sure you can wait.
The friendly local customs official cruising around the airport looks from you to the metal container, trying to decide which of you is sweating more profusely. Leaning against the counter, he reviews your bills of lading and other customs documents. “Your papers look to be in order, but I am just not sure about the proper approval process,” he says.
You despair. Re-opening the approval process will take time you don’t have.
Then, answer the following question:
- What would you do in this situation?
I want you to respond to this classmate, just two or three sentence.
In this situation, I would try to pay customs a legal grease payment. With the product at risk, as well as one million dollars, it seems like the best option. If the grease payment would not work, the only other option would be to have the product shipped back to its original place until all of the paperwork was figured out. This would ensure that the product was not ruined and could still be potentially sold. This option would probably be costly, but at that point I think it would be worth it in the long run to save the product.



