Read through the attached case study “Amazon CRM”. As you read through the case, and based on what you learned in SYS210: Business Driven Technology, tackle the following questions and attempt to answer them using an essay format of no more than 1200 words:

(A)Explain customer relationship management systems and how they can help organizations understand their customers. (400 words,

(B) During the current situation (COVID-19) most of the organizations use CRM to promote their sales,

Critically, show how Amazon success in their business with help of utilizing their relationship with customer.

(400 words

(C) Elaborate on how organizations could evaluate customer management, show how Amazon benefit from this step ((300 words,

(D)Reflect on the experiences of working on your TMA, and assess how it has developed your understanding of the course concept (100 words,

I will attach the case study