I'm working on a business discussion question and need a sample draft to help me learn.

Prior to beginning work on this discussion forum, read Chapter 1: Sections 1.0-1.6 and Chapter 3: Sections 3.0-3.5 of the required textbook, Operations and Supply Chain Management. In addition, watch What Is Operations Management? (Links to an external site.).Describe a customer experience you have personally encountered where the good, service, or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets, etc.). How might the organization have handled it better? Specifically identify how operations management could have helped to relieve or eliminate the problem.

References:

Collier, D. A, & Evans, J. R. (2019). Operations and supply chain management. Cengage Learning.

NewsHour Productions LLC. (Producer). (2007). Midwest manufacturers fight to stay competitive in global marketplace (Links to an external site.) [Streaming video]. Films on Demand database.